Project Manager - Libraries/IgG

Twist Bioscience is a company that specializes in synthesizing genes from scratch, contributing to various fields such as health care and agriculture. They are seeking a Project Manager to oversee project management and coordination for gene mutant library projects, ensuring effective communication with customers and internal teams while maintaining accurate records and reports.

Responsibilities:

• Respond directly or direct incoming inquiries from customers and the global sales & support organizations to the appropriate expertise within the Library Team; respond quickly and professionally with the information provided by the Library Team in response to customer and internal inquiries; maintain records
• Coordinate and collate detailed library design input from customers and/or the global sales & support teams ensuring that the design data supports the needs of the customer and reflects the capabilities of the Library Fabrication Team
• Work with Library Project Manager and the Library Fabrication Team(s) to collect costing for specific library designs as part of quote preparation
• Working with the Director of the Library Business and Library Project Manager, prepare and distribute quotes for libraries and other related business; maintain an up-to-date database of issued quotations
• Collect, collate and maintain easily accessible database of NDAs, library quotes, library designs, orders and shipments
• Maintain (transparent) accessible list of library WIP
• Maintain accurate, timely records in all systems to allow for up-to-date reporting, including but not limited to quotes issued, orders placed, orders in progress, orders shipped
• Provide updates on project progress as agreed with certain customers
• Manage communication between customers and the internal team providing order fulfillment details and deliverables
• General knowledge of library fabrication work flows
• Any other “ad hoc” projects not listed above as required from time to time
• Follow regulatory and ISO 13485 requirements

Requirements:

• 2-3 years of relevant work experience in the life sciences or related field, with >2 years in a customer facing role
• Requires bachelor's degree in Biology, Chemistry or related Life Science
• Customer communication from inquiry to delivery of services
• Understanding of services offering and customer workflows that the services offerings address
• Proven ability to work effectively with customers, internal operations and sales teams
• Demonstrated track record of managing projects that meet customer expectations
• Outstanding teamwork and communication skills
• Hands on, high energy, positive attitude with a can-do attitude that gets it done
• General knowledge of library fabrication work flows
• Follow regulatory and ISO 13485 requirements
• Advanced degree and / or hands on laboratory experience a bonus