Customer Solutions Manager

Westinghouse Electric Company is a leader in the nuclear energy industry, dedicated to providing safe, clean, and efficient energy solutions. The Customer Solutions Manager will be responsible for expanding America's market share for engineering products and services, developing customer relationships, and ensuring effective project execution through collaboration with various teams.

Responsibilities:

• Develop/leverage key customer relationships to facilitate understanding of customer needs and ultimately create Engineer, Procure and Construction style proposals with strong value propositions to meet customer needs and secure OE. Accountable for OE and opportunity pipeline growth for product/technology areas
• Monitor and assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning. Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations
• Support Plant engineering activities to aggregate product financials as well as (at least) monthly financial forecasting. Support Plant Engineering activities to develop resource demand signal for GOS engineering and manufacturing
• Engage on emergent customer issues, leading the team as needed until project management is available and engaged, ultimately working with the collective team to develop technical and commercial solutions. Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution
• Develop relationships with internal stakeholders, such as GECS resource managers, to ensure people, processes and technology are available to deliver offer commitments as well as enable market growth. Collaborate with GECS resource managers to generate high quality proposals
• Ensure good understanding of Intellectual Property aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP. Jointly own approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with GOS
• Collaborate and co-ordinate with peer leaders in AOMS to ensure a cohesive approach to market and holistic customer support and satisfaction (e.g., design change packages, feedwater heaters, emergency diesel generators, moisture separator reheaters, balance of plant power upratings, etc. ); collaborate to develop cohesive, joint proposals
• Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, innovation ideas, etc

Requirements:

• Bachelor's Degree in Engineering or related technical discipline
• 5+ years relevant experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels
• Knowledge of Nuclear Power Plant design, balance of plant, market and customers