Customer Service - Event Expert

SeatGeek is a company that simplifies and modernizes the ticketing industry, providing powerful experiences that unite humans through live events. As a Customer Service - Event Expert, you will be the voice of SeatGeek, resolving customer issues and providing specialized support through various communication channels while ensuring a high level of customer satisfaction.

Responsibilities:

• Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends
• Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks
• Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
• Go above and beyond for our customers
• Attend 1 on 1 and group strategy meetings weekly
• As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole

Requirements:

• Love for live events and an understanding that purchasing tickets to see your favorite band is not the same as buying a stapler - You can empathize with SeatGeek customers
• Bachelor's degree (or equivalent experience) and experience working in Customer Service
• Strong communication skills and the ability carry on a conversation with anyone
• Passion for technology and customer experiences
• Ability to keep a level head- You don't get easily flustered
• Strong work ethic
• Ability to adapt to seasonality and tech innovation- You're flexible when it comes to adjusting your responsibilities based on the needs of the business
• Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred)
• Experience at a tech startup or high-volume company is a plus
• Proficiency in Spanish is a plus
• Understanding of the value of using data to make intelligent decisions and compelling arguments - You aren't intimidated by numbers