Customer Service Representative

Crum & Forster is a leading travel insurance provider, and they are seeking a Customer Service Representative to join their team. The role involves delivering exceptional service to travelers and travel advisors, addressing inquiries related to travel insurance, and providing support through various communication channels.

Responsibilities:

• Answer inbound calls
• Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests
• Create cases in Salesforce to address customer needs (such as documentation or policy changes)
• Act as a liaison with agency partners that have dedicated TII support email addresses
• Participate in weekly coaching sessions
• Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls
• Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing
• Perform other related duties as needed

Requirements:

• A High School Diploma or GED is required
• 1 year of experience in a customer service or retail role is required, call center experience preferred
• Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams
• A Personal Lines or Property & Casualty License is required for this role which requires passing an exam and must be obtained within 90 days of employment
• Dependable internet connection with a dedicated private workspace
• Experience in the Travel Insurance industry is preferred