ServiceNow Business Analyst

Guidehouse is a consulting firm that focuses on providing innovative solutions in cloud services. The ServiceNow Business Analyst will lead projects, collaborate with development teams, and translate business requirements into technical solutions.

Responsibilities:

• Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements
• Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications
• Translating complex business requirements into technical designs and solutions using ServiceNow
• Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications
• Staying current with ServiceNow products, features, and industry trends to drive innovation
• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations
• Building functional work products such as, but not limited to, process maps, design documents, and communications
• Supporting functional product testing and training activities
• Creating technical and functional documentation for ServiceNow solutions

Requirements:

• Must be able to OBTAIN and MAINTAIN a Federal or DoD 'SECRET' security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse
• A Minimum of FOUR (4) years of ServiceNow or similar technology implementation experience
• A bachelor's degree is required
• Agile, SCRUM, or SAFe certifications
• Experience with Software Development Lifecycle methodologies, deliverables, and controls
• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps
• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training
• Experience working in an Agile environment
• Ability to self-direct, prioritize, and manage multiple tasks and demands
• Candidates with an Active 'SECRET' or higher-level clearance are preferred
• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)
• Excellent verbal and written communication skills
• Strong analytical, problem-solving skills
• Ability to work effectively in a team environment
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
• Heightened attention to detail
• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau
• Hands-on experience configuring ServiceNow solutions
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment