ServiceNow Business Analyst - HRSD

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. The ServiceNow Business Analyst will capture and implement requirements for ServiceNow, working closely with stakeholders and IT teams to translate business needs into actionable criteria for development.

Responsibilities:

• Gather and define requirements representing the customers need
• Write User Acceptance Criteria based on analysis of business requirements and desired result
• Write clear Test Scripts, validate stories and assist with analysis and reporting of testing defects
• Responsible for holistically understanding both the business and technical aspects of the ServiceNow platform modules
• May also be asked to write knowledge articles and documentation that describes features and functionality for technical and business users

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) and a minimum of 5 years' experience as a Business Analyst
• 2+ years' experience in a supporting role in the ServiceNow Platform
• Experience with a variety of areas within the ServiceNow Platform
• Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Developers and RTX internal customers to define functional specifications that meet user requirements and are technically sound
• Strong Excel and Visio Skills and excellent writing and communication skills for producing clear, concise notes and Story documentation
• ServiceNow certifications (ITIL, HRSD or domain-specific certifications)
• Experience in large, highly regulated, or global organizations
• Experience with ServiceNow platform
• Experience partnering with system integrators or managed service providers
• Experience or certification with Agile or Scaled Agile Framework