Spanish Customer Service Representative (Work from Home || 100% remote)

Amerit Consulting is seeking a Bilingual Customer Service Representative for a major PBM entity serving millions of members. The role involves handling customer inquiries, providing solutions, and maintaining high customer satisfaction in a remote call center environment.

Responsibilities:

• Handle incoming customer inquiries and provide appropriate solutions or information
• Document and record customer interactions accurately
• Maintain a high level of customer service and satisfaction
• Assist with complex calls and provide problem-solving support

Requirements:

• Customer service experience with high call volume
• Healthcare/Pharmacy background if applicable
• Proficient in computer software navigation and dual screens
• Ability to handle complex calls
• Critical thinking and problem-solving skills
• Attendance is an important factor in this position
• Strong communication skills
• Ability to accurately document and record customer/client information
• Previous experience with computer applications, such as MS Outlook or data entry software
• Required: Spanish