SecOps Engineer - Identity PAM Operations

Eli Lilly and Company is a global healthcare leader headquartered in Indianapolis, Indiana, dedicated to making life better for people around the world. They are seeking a SecurityOps Engineer - Identity and Access Management (IAM) who will be responsible for supporting the company's identity privileged access management services and ensuring the secure and efficient operation of identity and access services within the organization.

Responsibilities:

• Execute processes for incident management, change management, problem resolution and continuous improvement that enable Identity services
• Continuously monitor IAM privileged access management systems performance and health to ensure optimal operation. Perform regular maintenance tasks to prevent issues
• Respond promptly to system alerts and incidents, troubleshoot issues, and implement solutions to restore services as quickly as possible
• Manage and maintain all components of IAM privileged access management systems. Ensure that all systems are up-to-date with the latest patches and security updates
• Analyze system performance metrics and make recommendations for improvements. Implement changes to enhance system efficiency and reduce downtime
• Maintain detailed documentation of system configurations, procedures, and incident reports. Provide regular status updates and reports to management
• Work closely with other IT teams, developers, and stakeholders to ensure seamless operation of services. Communicate effectively to resolve issues and implement changes
• Assess current system capacity and plan for future growth. Ensure that resources are allocated efficiently to meet demand
• Provide technical support to users as it pertains to issues and requests on Identity services
• Support response to audit and compliance requests pertaining to Identity services
• Develop and implement solutions to resolve identified problems. Ensure that solutions are tested and validated before deployment
• Perform detailed root cause analysis and document findings. Develop and implement corrective actions to prevent recurrence
• Proactively identify opportunities for process improvements and implement best practices to enhance problem management processes

Requirements:

• Bachelor's degree in Computer Science, Engineering or related technical field
• 3+ years of proven experience in supporting and delivering Privileged Access Management services with CyberArk
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role now or in the future including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1
• Experience with IT service management (ITIL)
• Knowledge of fundamental security principles
• Knowledge of key capabilities and principles for privileged access management including Just in Time Access
• Experience developing solutions with PowerShell, Python, NodeJS, PHP or other development and scripting languages
• Critical thinking and analytical reasoning skills
• Good communication and presentation skills, and ability to adapt messaging for diverse audiences
• Ability to work with a distributed and virtual team
• An understanding of common services used in cloud-based architecture, with experience in AWS and/or Azure, and awareness of cloud platform security and controls
• Relevant certifications such as CISSP, CISM, or similar