Field Service Engineer II

JR Automation Technologies, a Hitachi Group Company, specializes in advanced automation solutions. As a Field Service Engineer II, you will travel to customer sites to troubleshoot, repair, and maintain automated systems, ensuring optimal performance of robotic and related equipment.

Responsibilities:

• Travel to customer sites on a moment’s notice to perform troubleshooting and repair functions. This may include long hours, nights, weekends and holiday work
• Complete a Field Service Report for each customer service call
• Troubleshoot, repair and maintain robot controllers, electrical control devices, mechanical units, transfer devices and peripheral equipment
• Maintain a service tool kit and documentation to facilitate rapid customer response
• Provide telephone-based troubleshooting support to customers to resolve robot or related peripheral equipment operational problems on as needed basis
• Robot and system programming and path editing of robot and related peripheral equipment to restore, maintain or optimize system performance
• Conduct the electrical/hydraulic pneumatic debug, peripheral device programming, machine PLC programming, coordinate the machine debug, power-up, and machine validation
• Install and repair industrial electronic equipment including I/O networks, data highways, variable speed drives, process control equipment, for a wide variety of automated control systems ranging from simple on-off control to robotics

Requirements:

• High school diploma or equivalent
• 3+ years of experience with automated equipment build, troubleshooting & maintenance of automated/robotic cells
• Ability to discuss, diagnose & repair robot operational and process problems as reported by the customer
• Intermediate or expert proficiency in: Schematic interpretation
• Robotics, Electrical, Troubleshooting, PLC and HMI programming
• Proven mechanical aptitude with a focus on safety and quality
• Travel up to 75% of the time may be required
• Ability to complete Lock Out Tag Out training while employed at JR
• A bachelors degree or equivalent experience, calculated as two (2) years of relevant work experience for each year of academic study
• Current or prior JR Automation experience, or experience in the automation industry
• Formal technical training in automated equipment maintenance and troubleshooting on robotic cells and PLC/HMI reprogramming Master certification