Project Manager - Fiber

Sigma Technologies, Ltd. is a growing engineering and design firm specializing in the power and telecommunications industries. They are seeking an experienced Project Manager to oversee complex fiber design projects, ensuring effective communication and client satisfaction throughout the project lifecycle.

Responsibilities:

• Serve as a mentor and coach to assistant project managers, offering guidance and support
• Establish, track, and control project cost, scope, schedule, budget, to deliver assigned projects in accordance with contractual agreement
• Creation of Proposals. Lead kickoff meetings and discovery calls. Works with Project Engineer on scope, schedule, and budget
• Plan, schedule, and execute all phases of projects or programs in accordance with project management processes, policies, guidelines, and corporate governance
• Develop high-level project workflow and ensure project scopes and milestone dates for all assigned projects
• Provide project cost forecasting over the life of the project or program
• Collaborate with internal teams to ensure the successful delivery of products/services
• Prepare project change orders and/or correction actions in collaboration with client, Project Engineer(s) and Operations Manager
• Monitor and report on key metrics, customer satisfaction, and performance against objectives
• Maintain accurate records of client interactions, agreements, and sales activities in the CRM system
• Ensure the orderly closure of projects, including finalizing all project activities, obtaining client acceptance, and conducting post-project evaluations
• Document lessons learned and share best practices with the organization
• Develop and manage project budgets, tracking expenses and ensuring financial goals are met
• Identify potential risks and issues that may impact project success and develop risk mitigation plans and contingency strategies. Monitor and manage risks throughout the project life cycle
• Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated
• Maintain clear and consistent communication with all project stakeholders. Provide regular project updated to management and team members
• Lead project update calls and in person meetings with external clients throughout the project life cycle
• Monitor and manage expectations of communication between staff and external client
• Build and nurture client relationships, understanding their needs and business objectives
• Build and understanding of customer organizational structure and decision-making process
• Serve as a primary point of contact for assigned clients, addressing inquiries, and providing exceptional service
• Communicate effectively with clients to provide updates, gather feedback, and troubleshoot any issues
• Proactively identify opportunities to upsell or cross-sell additional offerings to existing customers
• Prepare and deliver presentations, proposals, and sales materials to clients as needed
• Stay informed about industry trends and developments to provide value to clients
• Contribute towards and execute on strategic plan to target new business opportunities
• Other duties as assigned

Requirements:

• H.S. Diploma or equivalent is required
• 5+ years of relevant industry experience
• 3+ years of Project Management experience
• Proven experience in project management, with a track record of successfully delivering projects on time and in budget
• Strong leadership, communication, and interpersonal skills, with the ability to manage multiple stakeholders with competing priorities
• Must be results driven with a dedicated focus on achieving successful project performance, customer satisfaction, and organic sales growth
• Demonstrated level of understanding of commonly used project management concepts, practices, and procedures
• Adaptability and problem-solving abilities
• Exceptional attention to detail and organizational skills
• Available during the 'core' work hours of 8:00 a.m. to 5:00 p.m. during the week. Occasional evening and weekend work may be required as duties demand
• Willing and able to travel regularly, including overnight travel
• Dependable transportation and valid driver's license and insurance
• Able to pass a background check/drug test/driving record check
• Authorized to work in the United States
• An Associate's or Bachelor's degree is preferred, but not required
• Project management certification preferred