Lead Technical Business Analyst – Insurance Billing

RAIS USA is seeking a Lead Technical Business Analyst specializing in Insurance Billing. The role involves analyzing complex business needs, managing projects, and providing production support while ensuring alignment with business objectives through effective communication and documentation.

Responsibilities:

• Production Support (initial focus) clean up and new incident handling, Jira/Service Now ticket management, and reconciliation correction coordination
• Analyze complex business needs and processes, document detailed requirements, assess feasibility/costs, and recommend optimal solutions based on performance analysis and industry research
• Lead and manage projects, coordinate cross-functional activities, and drive problem resolution to meet customer expectations
• Design and oversee release testing (test strategies, cases, monitoring) and review/approve system behavior to ensure alignment with business objectives
• Communicate and train stakeholders (internal and external), prepare user documentation and communication plans, and provide technical/user support as needed

Requirements:

• 12+ years' experience as a Business Analyst, Product Analyst, Technical Analyst, Systems Analyst, or similar role; experience in P&C billing, payments, policy integration, or finance systems preferred
• Proven ability to write clear requirements, user stories, and acceptance criteria
• Experience supporting cross functional delivery with engineering and operations (requirements to deployment)
• Strong analytical skills with experience using data to inform priorities and measure outcomes (SQL, Excel, or BI tools)
• Excellent written and verbal communication skills; comfortable engaging stakeholders at multiple levels
• Familiarity with Agile practices and backlog management
• Experience with legacy system rationalization, migration planning, or integration mapping
• Knowledge of insurance billing platforms or payments integrations (OneInc, CollectOne, Adyen)