ElevenLabs is an AI research and product company transforming how we interact with technology. As a Solutions Engineer, you will unlock the potential of the voice AI platform for enterprise customers by enhancing technical aspects of the sales process and providing tailored support.
Responsibilities:
- Collaborate strategically with Account Executives to enhance the technical aspects of the sales process
- Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions
- Craft compelling technical demonstrations that clearly communicate our product's value proposition
- Create technical enablement resources that amplify our sales team's effectiveness and technical fluency
- Build self-service tools and documentation that empower customers to implement solutions independently
- Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!
Requirements:
- Are passionate about AI, technology and ElevenLabs products
- Enjoy working directly with customers, iterating on solutions and providing tailored support
- Have a talent for identifying patterns that can be standardized and scaled
- Have strong empathy for customers, sales and product teams
- Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
- Experience working with customers. It's ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
- Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns
- Excellent communication skills with the ability to adapt messaging to different audiences