Continental is a leading tire manufacturer and industry specialist. They are seeking a Field Engineer to provide field technical support to Sales, dealers, and fleets by investigating product complaints, conducting training, and monitoring tire performance in real-world applications.
Responsibilities:
- Assist Sales in investigating product complaints by performing field inspections and providing technical recommendations to resolve customer concerns
- Monitor and report on the performance of targeted Continental commercial tire products in the U.S. market, identifying trends and opportunities for improvement
- Document all complaints in the Global Complaint Handling System, maintain accurate records, analyze trends, and share insights with internal stakeholders
- Identify systemic issues, escalate relevant topics into the continuous improvement platform, and participate in monthly review meetings to support corrective actions
- Deliver technical training to Sales teams, fleets, and dealers on tire failure modes, inspection practices, and other relevant technical subjects
Requirements:
- Bachelor's Degree AND 2+ years related professional experience OR 5+ years related professional experience if no Bachelor's
- Strong analytical and problem-solving skills
- Ability to communicate technical information clearly to both technical and non-technical audiences
- Comfort working independently in a field-based environment
- Proficiency with digital tools and reporting platforms
- Willingness to travel regularly within assigned territory (up to 60%)
- Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening
- Continental is not able to pay relocation expenses for this opportunity
- Experience in Customer Service, commercial tires, mechanical systems, or related technical fields