Associate Project Manager - Knowledge Content Manager (Remote)

Maximus is a company that focuses on delivering knowledge management capabilities for contact centers. The Associate Project Manager - Knowledge Content Manager will serve as a Subject Matter Expert, developing and managing knowledge content while ensuring the accuracy and efficiency of documentation processes.

Responsibilities:

• Support project management initiatives
• Schedule, plan, and coordinate project management activities
• Maintain project tracking tools and project documentation
• Communicate with project stakeholders
• Build and maintain knowledge base in SharePoint or other Content Management Systems
• Build document management processes and procedures
• Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current
• Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content
• Design and implement workflows to manage documentation process
• Create training material in support of the Knowledge management process
• Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint
• Continuously improve knowledge-sharing processes based on feedback and agency needs

Requirements:

• Bachelor's degree in related field
• 3-5 years of project management experience required
• Equivalent combination of education and experience considered in lieu of degree
• 3+ years of Knowledge/Content Management or Information Governance experience
• 1 - 3+ years of immigration law experience
• 3+ years of analytics, plain language and business writing skills
• Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management
• Experience developing content tailored to the needs of contact center agents and customers
• Experience working in a government or federal contracting environment
• Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP)