Maximus is a company that focuses on delivering knowledge management capabilities for contact centers. The Associate Project Manager - Knowledge Content Manager will serve as a Subject Matter Expert, developing and managing knowledge content while ensuring the accuracy and efficiency of documentation processes.
Responsibilities:
- Support project management initiatives
- Schedule, plan, and coordinate project management activities
- Maintain project tracking tools and project documentation
- Communicate with project stakeholders
- Build and maintain knowledge base in SharePoint or other Content Management Systems
- Build document management processes and procedures
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content
- Design and implement workflows to manage documentation process
- Create training material in support of the Knowledge management process
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint
- Continuously improve knowledge-sharing processes based on feedback and agency needs
Requirements:
- Bachelor's degree in related field
- 3-5 years of project management experience required
- Equivalent combination of education and experience considered in lieu of degree
- 3+ years of Knowledge/Content Management or Information Governance experience
- 1 - 3+ years of immigration law experience
- 3+ years of analytics, plain language and business writing skills
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management
- Experience developing content tailored to the needs of contact center agents and customers
- Experience working in a government or federal contracting environment
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP)