Manage a team of 10 to 20 Onsite Service Representatives/Specialists who maintain inventory in customer accounts helping customers save time and money
Use Grainger network to collaborate within multiple teams to achieve results
Implement Leader Plan which includes assessing and prioritizing, coaching and teaching, hiring top talent
Promote great team member engagement, support team member development
Manage projects by allocating resources ensuring return on investment and profitability
Understand market conditions and trends and customer requirements to provide appropriate direction and guidance to the broader organization
Ensure the right solutions and resources are being offered/deployed to customers
Ensure excellent customer survey satisfaction levels

5+ years' manufacturing or industrial business experience with direct leadership experience
Understanding of financial and economic concepts
Experience leading in a matrixed environment
Experience building and working within different teams
Strength in process improvement, ownership and control and project management
Experience leading and working towards goals with a remote team
Ability to be in the field three days a week coaching your team

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
6 free sessions each year with a licensed therapist to support your emotional wellbeing
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date)
6 company holidays per year
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

Services Manager

Key skills