Key skills
Customer success experienceCRM knowledgeMarketing automation knowledgeAnalytical skillsLeadership skillsPresentation abilitiesCRMLeadershipRemote WorkCustomer SuccessAccount ManagementSales
About this role
Talentoma is seeking a Remote Customer Engagement Manager who leads digital engagement strategies to increase customer retention, loyalty, and lifecycle value. This role combines relationship management, client success, and data-driven outreach initiatives.
Responsibilities:
- Develop customer retention strategies
- Oversee engagement campaigns and outreach programs
- Analyze customer feedback and performance metrics
- Collaborate with sales and marketing teams
- Improve customer journey and experience touchpoints
- Lead virtual client meetings and presentations
Requirements:
- Experience in customer success or account management
- Strong analytical and leadership skills
- CRM and marketing automation knowledge
- Excellent presentation abilities
- Remote work readiness