Project Manager

Actionstep is a company focused on delivering high-quality consulting services, and they are seeking a Project Manager to oversee their involvement in Certified Consulting Partner (CCP)-led implementations. The role involves managing internal implementations, ensuring partner governance, and delivering projects within agreed scope, budget, and timeline while fostering strong relationships with partners and internal teams.

Responsibilities:

• Support and monitor Certified Consulting Partner (CCP)-led implementations to ensure alignment with Actionstep delivery frameworks, tools, and quality expectations
• Track overall delivery performance across the partner portfolio, identifying trends, risks, and systemic challenges
• Act as the escalation and coordination point for delivery challenges raised by partners or internal teams, facilitating swift and effective resolution
• Participate in regular partner performance reviews, contributing insights and recommending improvements to governance and delivery quality
• Collaborate with the Lead PMO and Services leadership to refine partner governance models and ensure consistent application across regions
• Facilitate onboarding and training for Certified Consulting Partners (CCPs) by coordinating resources, scheduling sessions, and ensuring materials are current and complete
• Manage select internal or strategic customer projects directly, ensuring delivery within agreed scope, budget, and timeline
• Collaborate with technical teams to ensure accurate scoping and resource alignment for internal projects
• Create and maintain project documentation, templates, and process guides to ensure consistency and scalability
• Partner with the PMO to maintain and improve delivery frameworks, documentation, and tools that support project and partner success
• Contribute to the definition and refinement of delivery metrics, project standards, and governance processes
• Participate in post-project reviews, capturing and sharing lessons learned to drive continuous improvement
• Build and maintain strong relationships with partners and internal stakeholders, ensuring alignment and collaboration across all project phases
• Deliver consistent, transparent communication on project status, issues, and dependencies
• Ensure escalations are resolved effectively, and that insights are captured to prevent recurrence and strengthen delivery maturity
• Undertake any other reasonable duties as required

Requirements:

• 3-5+ years of experience in SaaS implementation, professional services, or delivery operations, with a track record of driving outcomes in fast-paced, ambiguous environments
• Strong stakeholder engagement and communication skills, able to translate between business and technical perspectives with clarity and confidence
• Proven ability to take ownership, solve problems creatively, and adapt quickly when challenges arise
• Highly organized and proactive, with the ability to manage multiple priorities and maintain momentum across parallel workstreams
• Collaborative and resourceful — comfortable working independently but always ready to rally others to solve a problem or get a project unblocked
• Experience in legal technology, SaaS delivery, or professional services environments
• Exposure to partner governance, enablement, or channel delivery frameworks
• Familiarity with project delivery tools such as Asana, Jira, or similar systems
• Formal training or certification in project management