User Experience Design Advisor

Cigna Healthcare is dedicated to improving the health and vitality of those they serve. They are seeking a User Experience Design Advisor to shape customer communications by turning complex data into engaging messages, collaborating with engineers, designers, and product partners to enhance customer experiences.

Responsibilities:

• Design, build, and launch customer‑facing email, SMS, and push communications that are dynamic, personalized, and data‑driven using CDP and CMS technologies
• Own the quality and performance of campaign and transactional communications by maintaining, testing, and improving reusable templates and programs
• Partner closely with product, marketing, engineering, and design teams to translate business goals and customer needs into scalable communication solutions
• Enable personalization by mapping data inputs to content logic and supporting enhancements to existing and new communication programs
• Lead QA and testing across browsers, devices, and email clients to ensure a consistent and accessible customer experience
• Drive continuous improvement through A/B testing of creative, subject lines, timing, and audience segments, and clearly communicate insights and recommendations
• Contribute to Agile delivery by participating in intake, planning, and prioritization to balance enterprise goals with team capacity
• Help implement and evolve communication tools and platforms in partnership with IT and architecture teams
• Manage multiple initiatives at once while maintaining strong attention to detail, timelines, and outcomes

Requirements:

• Minimum 5 years of hands-on technical experience supporting digital communications, customer messaging, or related platforms
• Proven experience working with a Customer Data Platform (CDP) and Agile delivery methods
• Strong working knowledge of HTML and data-driven, dynamic creative
• Experience developing or supporting emails using technologies such as XML, XSL/XSLT, CSS, JSON, DHTML, Java Freemarker, or similar
• Ability to collaborate effectively across teams while managing multiple priorities in a fast-paced environment
• Clear, confident communication skills and a proactive, solution-oriented mindset
• Experience with RedPoint RPI or similar CDP tools
• Familiarity with SaaS email platforms such as Salesforce, Epsilon, or Cheetah Digital Marketing Suite
• Knowledge of email deliverability, compliance (CAN-SPAM, CASL), metrics, and best practices
• Experience with Adobe Analytics or similar reporting and analytics tools
• Exposure to CMS platforms such as Drupal or Alfresco
• Bachelor's degree in computer science, engineering, or a related field