Senior Customer Service Analyst - LHB

Health Care Service Corporation is a purpose-driven company that invests in professional development. The Senior Customer Service Analyst is responsible for analyzing multiple projects to improve customer experience and operational efficiencies, collaborating with Call Center teams to achieve measurable results.

Responsibilities:

• Responsible for working on multiple projects simultaneously by performing analyses in response to specific business questions that impact Customer Experience, Operational Efficiencies and Effectiveness
• Summarize findings, support fact based recommendations and provide detail to substantiate conclusions
• Partner with Call Center teams to help achieve measurable results and an enhanced customer experience
• For all CoE related activities, the Business Analyst will work across the enterprise

Requirements:

• Bachelor's Degree
• 2-4 years related experience
• Strong quantitative and qualitative analytic skills
• Professional competence with Excel, Business Intelligence Tools, Visio
• Interest in learning new tools and skills
• Research and problem-solving skills
• Logical thinker, both inductive and deductive
• Be creative with data
• Relationship building and collaboration – helpful, good listener, respectful, approachable and team-oriented
• Consulting experience
• Tableau experience