Principal, Product Manager, Last Mile Delivery

Walmart Canada is seeking a Principal Product Manager to oversee the performance and scalability of the Last Mile Delivery ecosystem. This role involves managing the product roadmap, collaborating with engineering teams, and ensuring a seamless customer experience through effective product strategy execution.

Responsibilities:

• Own driver-perceived performance across mobile app + backend systems
• Partner with engineering to identify systemic bottlenecks and failure modes
• Define and maintain core LMD journeys and state models
• Ensure failures are understandable at the journey level, not just at the service or app level
• Establish a clear error taxonomy mapped to journeys, ownership, and SOPs
• Drive end-to-end correlation between Spark app events and backend services
• Develop and own comprehensive product roadmaps, ensuring alignment with business goals and customer needs
• Lead cross-functional collaboration with stakeholders to secure resources and drive product strategy execution
• Communicate effectively with various teams to influence and build consensus

Requirements:

• Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years' experience in product management
• Option 2: 11 years' experience in product management or related area
• Experience managing platform products and APIs within complex technical environments
• Proven experience working with real-time, stateful, or high-availability systems (e.g., logistics, marketplace, delivery, mobility)
• Strong technical fluency — comfortable discussing APIs, eventing, latency, consistency, and failure modes
• Experience owning non-functional requirements (performance, reliability, scalability)
• Demonstrated ability to lead through ambiguity and cross-team dependencies
• Deep understanding of customer needs, journey mapping, and process optimization to enhance product value
• Knowledge of Agile methodologies and modern product development lifecycles
• Ability to communicate complex concepts clearly
• Proven expertise in product strategy development and execution, including roadmap creation and MVP delivery
• Strong stakeholder management skills with the ability to influence and align cross-functional teams
• Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products
• Supervisory experience
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture
• Masters: Business Administration
• Masters: Computer Engineering
• Masters: Computer Science