Remote Customer Service Representative

VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries. They are seeking a Remote Customer Service Representative to handle customer-service or sales calls, resolve customer issues, and meet performance goals.

Responsibilities:

• Handle customer-service or sales calls (inbound and outbound)
• Follow detailed scripts and procedures
• Resolve customer issues using empathy, accuracy, and strong communication
• Meet performance goals for quality, response time, and satisfaction

Requirements:

• Clear English communication (bilingual preferred, additional pay)
• 2-monitor setup, minimum 1080p resolution each
• Hard-wired Ethernet connection
• Windows 10 or higher, 8GB+ RAM, and a USB headset with noise cancellation
• Quiet, distraction-free workspace
• Strong work ethic and ability to complete training modules independently
• 2+ years of customer-service, call-center, or sales experience
• Previous remote or performance-based work experience
• Tech-savvy, reliable, and eager to learn