VortexWorks provides customer-experience and support solutions for nationally recognized brands across multiple industries. They are seeking a Remote Customer Service Representative to handle customer-service or sales calls, resolve customer issues, and meet performance goals.
Responsibilities:
- Handle customer-service or sales calls (inbound and outbound)
- Follow detailed scripts and procedures
- Resolve customer issues using empathy, accuracy, and strong communication
- Meet performance goals for quality, response time, and satisfaction
Requirements:
- Clear English communication (bilingual preferred, additional pay)
- 2-monitor setup, minimum 1080p resolution each
- Hard-wired Ethernet connection
- Windows 10 or higher, 8GB+ RAM, and a USB headset with noise cancellation
- Quiet, distraction-free workspace
- Strong work ethic and ability to complete training modules independently
- 2+ years of customer-service, call-center, or sales experience
- Previous remote or performance-based work experience
- Tech-savvy, reliable, and eager to learn