Shop Care Customer Service Representative (CSR)

Safelite is a company focused on providing exceptional customer service in the automotive repair industry. The Shop Care Customer Service Representative is responsible for documenting and communicating pricing approval and denial information to third-party shops as part of the claims handling process.

Responsibilities:

• Manually reviews pricing approval requests from 3rd party shops and approves, denies or escalates to Insurance Carrier based on pre-established billing guidelines. Documents approval/denial for billing requirements in SGC Website and sends communication to 3rd party shops
• Researches part availability and accuracy of requested part is valid component of specific vehicle and service using Manufacturer/Vendor websites and Mainframe
• Sends instructions 3rd party shops when additional documentation is needed for invoice submittal (i.e. proof of purchase, recalibration pre/post scan, sublet invoices, etc)
• All other duties as assigned

Requirements:

• Full‑time resident of one of the following states: Arizona, Florida, North Carolina, or Ohio
• You must provide your own equipment (requirements listed below)
• You must have a dedicated, distraction‑free workspace with no background noise
• 100% attendance required during training (Training Monday - Friday from 9:00 AM - 4:00 PM ET for the first 3 weeks)
• Must be 16 years of age or older
• High school diploma or equivalent
• Ability to operate a computer and telephone systems while seated for extended periods of time
• Knowledge of Microsoft programs and ability to type 30 WPM
• Prior customer service and call center experience preferred
• Experience with SGC Website, Salesforce, Mainframe are a plus