Key skills
Technical support experienceSalesforce knowledgeProblem solving skillsEngineering degreeRFIDSecurity industry knowledgeAnalytical skillsSalesforceCRMCommunicationProblem Solving
About this role
HID is a dynamic, fast-paced organization offering numerous opportunities to contribute and create value. As a Senior Technical Support Engineer, you will support HID’s clients by expertly troubleshooting technical issues and providing timely status updates to key stakeholders.
Responsibilities:
- Troubleshooting and resolution of customer technical issues
- Tracking technical issues in the Salesforce ticketing system
- Documenting technical issues and administration of the knowledge base
Requirements:
- Minimum 4 years of experience in a technical support role
- University degree in Engineering, Computer Science, or equivalent required. A lower-level degree combined with additional relevant experience may be considered
- Strong problem solving and analytical skills
- Strong verbal and written communication abilities (English)
- Ability to work independently with multiple priorities and adapt to dynamic environments
- Knowledge of physical access control and the security industry
- Familiarity with Security/Cryptography concepts
- Knowledge of contactless RFID credentials and readers
- Experience with Salesforce or similar CRM platform