Key skills
B2B SaaS product managementonline payment processingpayout reconciliation workflowsembedded finance toolsfraud mitigation conceptsdata-driven decision makingstakeholder managementcollaboration skillscommunication skillsAIAnalyticsSaaSStakeholder ManagementCommunicationCollaborationAccount Management
About this role
HubSpot is an AI-powered customer platform dedicated to helping organizations grow better. The Senior Product Manager I for Merchant Services will own and evolve a core product area, focusing on creating a self-serve account management experience that ensures customers have timely access to cash flow and simple reconciliation with their accounting systems.
Responsibilities:
- Own the product strategy and roadmap for a defined area of the merchant account management experience
- Drive improvements to onboarding, payouts, and reconciliation workflows to reduce friction and increase customer confidence
- Partner with Finance, Payment Operations, Risk, and Engineering to deliver secure and compliant payment experiences
- Translate customer needs — particularly those of RevOps and Finance leaders — into clear product requirements and prioritized initiatives
- Guide new product ideas from discovery through launch, ensuring strong execution and measurable impact
- Use qualitative research and quantitative data to identify opportunities, validate hypotheses, and inform decision-making
- Define success metrics for your product area and monitor performance to drive continuous improvement
- Collaborate within the Product Triad (Engineering + UX) to ship high-quality, customer-first solutions
Requirements:
- Experience managing and launching B2B or B2B2C SaaS products
- Strong understanding of online payment processing and payout reconciliation workflows
- Familiarity with embedded finance tools and payment platform integrations
- Experience working with risk signals, fraud mitigation concepts, or underwriting workflows
- Ability to balance business goals, technical constraints, and customer needs when making product decisions
- Strong collaboration skills with Engineering, Design, Analytics, and cross-functional stakeholders
- Experience using data to inform product decisions and measure impact
- Excellent communication and stakeholder management skills
- Experience scaling merchant onboarding or self-serve financial workflows
- Exposure to global payments or international compliance considerations
- Experience integrating third-party financing or payment vendors
- Background working closely with RevOps or Finance leaders in SMB environments