Program Manager, Community Support: 26-00477

Akraya, Inc. is an award-winning IT staffing firm recognized for its commitment to excellence and a thriving work environment. In this vital role, you will spearhead the development and execution of cross-functional programs within the Community Support organization, focusing on strategic objectives that enhance service delivery for hosts and guests.

Responsibilities:

• Build and maintain a comprehensive understanding of the program within the broader company initiatives
• Drive project vision and purpose, collaborating effectively with cross-functional teams
• Manage cross-functional meetings, driving action plans and delivering results
• Develop plans, monitor progress, and effectively communicate issues and recommendations
• Evaluate and optimize governance structures, creating new ones as needed, and produce leadership-ready documents

Requirements:

• Program Management (Expert)
• Collaboration (Advanced)
• Stakeholder Engagement (Advanced)
• Project Execution (Expert)
• Strategic Planning (Expert)
• Experience in customer service across various platforms including contact center operations
• Proven track record in managing and executing complex, cross-functional projects
• Exceptional collaboration and influencing skills, comfortable working in a global environment
• Experience in contact center or customer service environments, preferably with a technology use-case orientation