Akraya, Inc. is an award-winning IT staffing firm recognized for its commitment to excellence and a thriving work environment. In this vital role, you will spearhead the development and execution of cross-functional programs within the Community Support organization, focusing on strategic objectives that enhance service delivery for hosts and guests.
Responsibilities:
- Build and maintain a comprehensive understanding of the program within the broader company initiatives
- Drive project vision and purpose, collaborating effectively with cross-functional teams
- Manage cross-functional meetings, driving action plans and delivering results
- Develop plans, monitor progress, and effectively communicate issues and recommendations
- Evaluate and optimize governance structures, creating new ones as needed, and produce leadership-ready documents
Requirements:
- Program Management (Expert)
- Collaboration (Advanced)
- Stakeholder Engagement (Advanced)
- Project Execution (Expert)
- Strategic Planning (Expert)
- Experience in customer service across various platforms including contact center operations
- Proven track record in managing and executing complex, cross-functional projects
- Exceptional collaboration and influencing skills, comfortable working in a global environment
- Experience in contact center or customer service environments, preferably with a technology use-case orientation