Senior M365 Engineer

WTW is a company focused on delivering Enterprise End User Technology and Collaboration Services. The Senior M365 Engineer is responsible for designing, developing, and delivering centralized technology solutions to enhance productivity and ensure business-critical environments are effectively managed.

Responsibilities:

• Evaluate industry trends and technology developments for enterprise level social, file and content, work management, messaging and analytic platforms with a predominant focus on the use of Microsoft 365 solutions
• Assess suitability and viability for effective deployment
• Recommend and arbitrate between technical choices that best serve the organization’s needs and adhere to IT’s guiding principles
• Generate quantifiable business cases for technology development
• Review existing products and solutions to ensure that they adhere to architecture and security standards and are in the best interest of the organization
• Develop technology roadmaps in collaboration with business and IT stakeholders
• Develop service improvement programme with business and IT stakeholders
• Support ongoing business development through the implementation of optimized solutions
• Participate in Colleague Experience and adoption activities to drive business benefit and enterprise solution utilization
• Design automation and a self-service wherever possible
• Develop Engineering team capabilities
• Ensure services transitioned into operations have effective and efficient documentation and are readily accepted into operations
• Maintain Information Security focus through risk mitigation and data loss prevention practices

Requirements:

• Extensive exposure to M365 Enterprise Platforms, including: SharePoint / OneDrive / Teams, Power Platform, Exchange, Microsoft Copilot, Microsoft Entra ID, Security and Compliance suite
• Previous experience with implementing and managing large enterprise M365 estate
• Ability to translate business requirements into sustainable and effective solutions and services
• Propagate a culture of excellence, openness, communication, and support
• Demonstrate technology architecture, engineering and low-level support team leadership
• Demonstrate technology development and engineering expertise
• Assist in the ongoing development and implementation of solutions that are appropriate for the WTW environment
• Evaluate capabilities for greater solution flexibility and service automation to enhance business operations
• Assist with business engagement to proactively develop and enhance the solutions and services portfolio
• Ensure services transitioned into operations have effective and efficient documentation and are readily accepted into operations
• Provide consultancy and solution development support for key business stakeholders
• Develop technologies and solutions to facilitate continued service improvement
• Apply technology awareness and associated management skills to guide team resources to achieve their full potential
• Ensure talent, creativity, and opportunities for innovation are recognized and developed appropriately