BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST Remote (Patient Customer Service)

LabCorp is a leading healthcare company seeking passionate BILINGUAL (ENGLISH/SPANISH) customer service representatives for its Patient Customer Service department. The role involves answering inbound calls, assisting Spanish-speaking customers, and resolving patient billing inquiries while maintaining performance goals.

Responsibilities:

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
• 85% of calls will be assisting Spanish speaking customers
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Requirements:

• Professionally fluent and proficient in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
• Ability to work and learn in a fast-paced environment
• Attention to detail
• Perform successfully in a team environment
• Excellent organization skills
• Proficiency navigating multiple computer screens and applications
• Alpha-Numeric data entry proficiency
• Excellent verbal and listening skills
• Requires a High School Diploma or equivalent
• Previous medical and/or call center experience a plus