VP Product Management, Managed & Professional Services

TPx is a leading provider of technology advisory, professional implementation, and managed services. The VP, Managed & Professional Services will lead product teams to drive revenue growth and enhance customer experience through strategic leadership, financial management, and product lifecycle management.

Responsibilities:

• Aligns managed and professional services product strategies at the executive level, ensuring integration with overall business objectives
• Communicates and socializes product strategy and roadmap to internal teams, customers, and industry analysts to drive understanding and support
• Develops technology alliances and partnerships to enhance product differentiation and expand market opportunities
• Partners with product leaders and finance to own P&L optimization and drive measured growth across networking and connectivity product families
• Supports pricing and packaging strategies for solutions in collaboration with internal stakeholders
• Creates and executes product rollout and lifecycle management strategies to address current and future market needs for both direct and indirect channels
• Directs ideation, creation, and development of new products and expansion of existing offerings
• Drives the product lifecycle from strategic planning through market-differentiated launches and enhancements, including requirements gathering and use case definition
• Champions the product customer experience vision and ensures standardized tools for service implementation and ongoing operational support
• Actively manages vendor relationships and lead RFI/RFP processes to deliver complete managed solution offerings
• Optimizes the end-to-end customer product experience by setting and measuring KPIs and collaborating cross-functionally for continuous improvement
• Partners with product leadership to develop templates for go-to-market needs, product requirements, training materials, and feedback collection
• Supports creation of interview processes, onboarding programs, and product management training/coaching in partnership with HR and product leadership
• Leads, mentors, and develops a best-in-class product and design team, providing direction and fostering professional development
• Performs other duties as assigned
• Up to 15% travel required including domestic air travel and overnight stays

Requirements:

• Bachelor's degree in Computer Science, Business Administration, information technology, operations management, or a related field
• Minimum 10 years of management experience at the Director level or above
• Demonstrated success delivering business value through technology solutions in high-tech operational environments
• Demonstrated track record of high performance and leadership behaviors
• Proven leadership in Product Management, including oversight of managed and professional advisory/consulting solutions design and/or operations
• Experience leading broad, geographically dispersed teams
• Strong understanding of executive-level management requirements, including financial P&L responsibility
• Familiarity with corporate systems (e.g., Salesforce, ServiceNow) and experience working with financial and operational data reporting and analysis
• Familiarity with networking, managed IT, and cloud technology
• Exceptional problem-solving and analytical abilities
• Strong presentation skills with the ability to adapt for both executive leadership and working teams
• Master's degree or MBA a plus
• Network and/or tech service management operations experience is preferred