Site Reliability Engineer

Origami Risk is a company that provides integrated SaaS solutions to organizations across the risk and insurance ecosystem. They are seeking a Site Reliability Engineer to improve site reliability, advance scalability, and lead post-incident investigations while collaborating with cross-functional teams to implement system enhancements.

Responsibilities:

• Leads post-incident investigations for the Site Reliability team
• Conducts in-depth post-incident analyses to identify root causes and develops preventive strategies
• Drafts clear and insightful RCAs for customer delivery
• Cross trains colleagues on how to best leverage observability tools during incident and performance investigations
• Provides visibility to all stakeholders throughout the entire Site Reliability process
• Collaborates with cross-functional teams to implement system enhancements that enhance scalability and stability
• Develops client-focused dashboards/alerts to proactively identify performance challenges
• Monitors and continuously improves our time to resolution metrics
• Maintains and configures core observability tools to ensure optimum performance and key metrics/data are available for incident response and performance investigations
• Provides an actionable feedback loop to Observability and Engineering teams toward improving MELT and development patterns
• Contributes to the development of automation tools to streamline incident response
• Works proactively to prevent incidents and reduce their impact on our platform
• Partners with the larger Cloud Operations, SRE, Engineering teams, and the business-at-large to advance our SaaS platforms
• Participates in on-call rotation with other team members as needed
• Other duties as assigned

Requirements:

• Bachelor's degree in Computer Science or related field (or equivalent experience)
• 5+ years of proven experience in a Site Reliability Engineering role
• Strong knowledge of SRE best practices and incident management protocols
• Deep experience using and/or configuring New Relic, Data Dog, SumoLogic or similar observability tools
• Proficiency in reading and writing code (e.g., JavaScript, .NET, SQL)
• Familiarity with cloud platforms (e.g., AWS, Azure) and architectural patterns
• Excellent problem-solving skills and a data-driven approach to incident analysis
• Prior experience operating within a Public Cloud environment (AWS strongly preferred)
• Experience troubleshooting C#/.Net based web applications to identify bugs/performance challenges
• Solid knowledge of SaaS operations
• Ability to succeed when facing ambiguity and differing levels of operational maturation
• Advanced written and verbal communication skills
• Windows and SQL-server troubleshooting skills preferred
• Knowledge of Continuous Integration and Continuous Delivery (CI/CD) pipelines preferred
• Experience working in an Infrastructure as a Code (IaC) environment preferred
• Previous experience as a Software Engineer and/or System Administrator is a plus