Rocket SoftwareRemote
Associate Technical Support Engineer - Mainframes
United States
Full-time
1 week ago
H1B Sponsor Likely
Key skills
z/OS operationsCOBOLJCLDB2InformaticaDataStageTableauSQL ServerJavaPythonC++C#WindowsUnix/LinuxAWSAzureGCPTicketing/ITSMWeb/application deploymentCSQLETLBIOracle
About this role
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation and functionality of Rocket Software products.
Responsibilities:
- Assist Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products
- Troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions
- Work as part of a team with limited direction
Requirements:
- Operating Systems: Windows, Unix/Linux, basic of z/OS
- Ticketing/ITSM: Hands-on with incident, problem, change processes and tools
- Deployment: Web/application deployment experience (configs, logs, rollbacks)
- Mainframe: z/OS operations, COBOL, JCL, ISPF
- ETL/BI: Informatica, DataStage, Tableau (support and troubleshooting)
- Databases: DB2, Oracle, SQL Server (admin basics, query troubleshooting)
- 2+ years of technical engineering support
- Available for some after hours, weekend and/or holiday work
- Preferred technical computer knowledge
- Bachelor of Science Degree preferred
- Programming: Java, Python, C++, C# (debugging/automation level)
- Cloud Understanding: Foundational knowledge of AWS/Azure/GCP concepts