Director, Product Life Cycle Management - Digital Products

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of healthcare solutions for transplant patients. They are seeking a highly motivated and experienced Product Life Cycle Management Leader to oversee the entire product life cycle, ensuring the delivery of workflow-centric capabilities that enhance patient experience and operational efficiency.

Responsibilities:

• Provide strong day-to-day leadership ensuring clarity of priorities, efficient decision-making, and structured execution across engineering, UX, and cross-functional partners; cultivate a high-trust culture anchored in accountability and delivery excellence
• Establish disciplined Voice-of-Customer (VOC) programs to continuously surface clinical workflow needs and patient/provider feedback, translating insights into requirements that drive adoption, satisfaction, and measurable clinical/business value
• Translate product strategy into detailed roadmaps, feature definitions, user stories, and acceptance criteria
• Manage product backlog, sprint priorities, and cross-functional execution to deliver features on schedule
• Partner with Engineering & UX to ensure delivery quality and modern product UI/UX standards
• Drive release planning, UAT, launch readiness, and post-launch support
• Oversee lifecycle improvements, including enhancements, maintenance, and sunsetting where needed
• Coordinate closely with Software, Data Science, Commercial, Marketing, Clinical, and Customer Success teams to ensure alignment
• Serve as the hands-on driver of requirements and execution across internal teams
• Support field enablement with training, release notes, and collateral
• Define and track KPIs related to adoption, engagement, and workflow performance
• Monitor analytics to inform product improvements; partner with Data Science to identify actionable insights
• Regularly engage with users (patients, clinicians, transplant coordinators) to capture workflow challenges and translate into requirements
• Represent the product in customer conversations, implementations, VOC feedback loops
• Work with finance to develop and oversee project budgets, forecasts, and financial performance metrics
• Monitor product profitability and make product-related recommendations for cost optimization and revenue growth
• Monitor and report on key performance indicators (KPIs) related to product life cycle management
• Partner with Regulatory, Legal, and Compliance to ensure privacy-by-design; support documentation and risk mitigation
• Product utilization (patient & provider)
• Feature adoption & time-to-value
• NPS and UX satisfaction
• On-time delivery vs. roadmap
• Contribution to testing lift

Requirements:

• Bachelor's degree in a relevant field (Computer Science, Computer Engineering, Health Informatics)
• 15+ years of experience with minimum of 5 years of experience in product life cycle management in the healthcare or diagnostics industry with successful leadership of product launches
• Strong understanding of product development processes, quality standards, and regulatory requirements
• Robust leadership skills and demonstrated success inspiring, engaging and coaching team members cross-functionally
• Ability to work effectively in navigating the breadth of an organization and bringing all along in building strategy and executing on development and launch plans
• Impeccable project management and collaboration skills
• Excellent written and verbal communication skills, including experience presenting to senior management
• Strong analytical and problem-solving skills
• Understanding of various market research methodologies and successful track record of applying them to build and guide products
• Proficiency in product management software and tools
• Advanced degree (Master's degree or PhD)
• Experience in launching AI products in healthcare
• Knowledge of healthcare industry trends and emerging markets and technologies