Healthcare Customer Service Representative

TaskUs is a provider of outsourced digital services and next-generation customer experience for technology companies. The Healthcare Customer Service Representative will provide empathetic support to customers, manage medical record requests, and ensure compliance with regulations while maintaining data integrity and tracking customer experience metrics.

Responsibilities:

• Provide empathetic, first-class support to customers via phone and email
• Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks
• Process, validate, and respond to inbound medical record requests from various requesters (clients, insurance, legal) while strictly adhering to federal/state regulations, including HIPAA, to safeguard all patient health information
• Review patient insurance claims, utilize online portals to verify benefits, develop a holistic understanding of plan details, and accurately update billing system data (deductible, copay, coinsurance)
• Manage multiple software applications, perform data entry, and accurately document correspondence and process requests to maintain up-to-date and accurate account information
• Track metrics and provide detailed reporting on customer experience and resolution rates

Requirements:

• Healthcare Support Experience
• Phone/Email/Chat Experience
• Customer Service Experience (1 year)
• Call Center Experience (1 year)
• Technical Support Experience
• Health Insurance Verifications Experience (Highly Preferred)
• Medical Billing or Coding (Highly Preferred)
• Medical Office
• Data Entry
• HIPAA
• Internet Providers Not Accepted: T-Mobile, Verizon, MetroPCS or Boost Mobile, 5G internet, Mobile Wifi
• Excellent Verbal and Written Communication
• Adaptability to Ambiguity
• Meticulousness
• Technical Proficiency
• Customer Focus
• Teamwork
• Adaptability
• Attention to Detail
• Process Improvement
• Proficient Multitasking