Customer Renewal Manager

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. As a Renewal Manager, you will have commercial ownership over a portfolio of 200+ accounts, working collaboratively to grow accounts at renewal time, mitigate down sells, and drive incremental revenue expansion.

Responsibilities:

• Utilize business development skills to successfully uncover revenue expansion and retention opportunities
• Negotiate value-driven renewals and contract changes with a high level of professionalism when interacting with our top-tier customers and partners
• Collaborate internally with various teams to coordinate successful outcomes for the customer and impact.com
• Use creative problem-solving skills to balance customer needs and business outcomes
• Build, manage, and forecast customer revenue pipelines (including renewals, upsells and cross-sells)
• Contribute directly to the development and growth of the high-performing team

Requirements:

• SaaS renewals, customer success, and/or sales experience
• Highly organized, detail-oriented, and have excellent time management skills
• Takes initiative and ownership, enthusiastic and eager to learn
• Strong communication, effective problem-solving, and presentation skills
• Experience handling objections at different levels of organizations
• Seeks to understand multiple perspectives in a situation and has great conflict resolution skills
• Embraces teamwork and cross-team collaboration
• Solve problems with curiosity and creativity
• Are passionate about creating a great customer experience
• Embody the characteristics of Humble, Hungry and Smart