Logistics Customer Service (LTL)(FTL)

Firehouse Freight LLC is a 3PL that prioritizes reliable logistics services. The role involves being the main point of contact for customers, managing shipments from quotes to delivery, and building strong customer relationships.

Responsibilities:

• Quote LTL, truckload, air freight, ocean freight, and international shipments
• Book and manage shipments from start to finish
• Build relationships with customers and become their go-to logistics partner
• Problem-solve when shipments hit snags (because they will)
• Work with carriers to ensure on-time delivery
• Keep customers informed throughout the shipping process

Requirements:

• Strong communication skills – you can explain complex logistics in plain English
• Detail-oriented without being slow
• Comfortable juggling multiple shipments and customers
• Problem solver who doesn't need hand-holding
• Previous freight/logistics experience in LTL Freight is a major plus!