Manage the Customer Data and orders within the ERP system for the Wholesale division
Run shipping reports and track delivery flow weekly
Ensure all order data is accurate for smooth billing and shipping purposes
Keep Customer Master Data updated and aligned with WHL Routing Guides
Manage sales orders propagation to production, in coordination with US Sales team for every sales campaign (8 times per year)
Manage EDI process for wholesale sales orders: creation and sending of UPCs and review transmitted orders to ensure accuracy
Create and track all Return Authorizations for Wholesale accounts
Action monthly End-of-Season Return Authorization close out activities
Manage rejected RA items in coordination with warehouse and sales team
Liaise with HQ CS to ensure cancelations and any sales order adjustments required are actioned and with accuracy
Engage directly with wholesale customers on key customer service action items: shipment issues, damages, EDI
Control the activities of the warehouses, to give them (if necessary) the correct priorities
Internal transfers between different warehouse locations
Release of the RTL shipments to the warehouse and monitor the goods ships on time
International shipments for the RTL channel

Advanced skills in Microsoft Excel
Base knowledge of ERP uses for CS responsibilities, ideally SAP specifically
Detail oriented with strong administrative skills
Efficient with data entry while maintaining data accuracy
Fast learner and diligence with system management
Strong relationship management and interpersonal skills
1 – 3 years’ experience in SAP, fashion Customer Service, Logistics, ERP is preferred

Logistics & Customer Service Coordinator

Key skills