Senior Project Engineer

Eaton is a leading company in the electrical industry, currently seeking a Senior Project Engineer – Hyperscale. This role involves serving as a technical liaison between various stakeholders and ensuring the successful execution of major project orders for hyperscale data center customers.

Responsibilities:

• Act as the technical liaison and point of contact between customers, sales, and factories to efficiently carry out technical order configuration, documentation, and warranty resolutions
• Develop and maintain relationships with external customers (end customers, distribution, contractors) and internal customers (sales, plants, services) for assigned projects
• Review and interpret project specific contract drawings and specifications ensuring technical accuracy and compliance
• Join on-site project kick-off meetings, host customers in-person at plant inspections and witness tests, and lead/coordinate site visits for startup/commissioning and warranty work
• Host and/or lead regular project focused calls and meetings with external customers to ensure project technical details and issues are reviewed and resolved
• Manage technical changes to the bill of material – leading coordination and verification with plant engineering teams
• Coordinate and interpret engineered-to-order drawings to build customer documentation packages and answer project specific technical questions
• Leverage centralized resources to create, manage and own project specific documentation including but not limited to customer Submittal packages, Construction drawings, Operation and Maintenance Manuals, and As-built drawings
• Provide warranty/quality technical support for customer issues:
• Review issue, related drawings/specifications and BidManager configurations to determine warranty validity
• Provide basic troubleshooting with the customer using schematics, drawings, and product manuals
• Diagnose the issue and gather all required technical data for plant quality team
• Coordinate plant, customer, and services as required to resolve the issue
• Serve as the customer’s advocate and escalation point by relaying the appropriate level of urgency to contacts in Eaton’s manufacturing facilities and escalating issues as required to management
• Pursue continuous learning of Eaton products and applications related to engineered products
• Collaborates independently and maintains relationships with Sales Engineers, Project Managers, Project Coordinators, other Project Engineers, and the Documentation Team
• Lead verbal or written communication with internal and external stakeholders to address technical scope and design concerns
• Develop and execute proactive order entry strategies that will facilitate order fulfillment and technical support as well as minimize order delay
• Analyze and communicate project risks and financial impacts based on technical changes or requirements
• Manage daily phone and email activity, providing directions, solutions and updates
• Lead training and shadowing for new hire Project Engineers
• Perform all other duties as required by Management

Requirements:

• Bachelor's degree from an accredited institution
• Minimum 3 years of work experience in sales, sales support, technical role or applicable field
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc
• Bachelor's degree in engineering or another technical field
• Electrical industry expertise and product knowledge
• Prior engineering, sales and/or sales support experience with focus on the following customer bases: data center, wastewater treatment, government, utility, commercial construction
• Proficiency in applications required for job function including, but not limited to, Eaton BidManager, AutoCAD, Adobe Acrobat, Bluebeam, customer quality management tools, ERP systems, and Microsoft O365