LanceSoft, Inc. is seeking a dynamic and results-driven Business Analyst-III to join their team. The role involves shaping overall strategy, driving operational excellence, and enhancing customer experience through data analysis and cross-functional collaboration.
Responsibilities:
- You will play a crucial role in shaping the overall strategy and driving operational excellence to deliver a top-notch experience for our customers
- Analyze customer data and feedback to identify areas for improvement and make data-driven recommendations to enhance the customer experience
- Monitor and optimize key performance indicators (KPIs) to measure the success of customer experience initiatives
- Identify performance gaps, root causes, and opportunities to improve key metrics; lead initiatives to drive measurable KPI improvements
- Oversee model governance, version control, and data integrity across cross-functional stakeholders
- Automate and streamline reporting workflows; leverage Python (preferred) to improve efficiency and analytical rigor where applicable
- Own and enhance complex Google Sheets–based models, ensuring accuracy, scalability, and clear documentation of assumptions and logic
- Dive deep into large datasets using SQL and Excel/Google Sheets to generate actionable insights and inform strategic decisions
- Translate business questions into structured analyses; design dashboards, reporting frameworks, and KPI tracking mechanisms
- Communicate insights and recommendations clearly to both technical and non-technical audiences, influencing data-driven decision-making
Requirements:
- 6+ years of experience in strategy, management consulting, product, or related; experience in support strategy is a plus
- Ability to solve analytical problems quickly, and experienced in SQL and Excel
- Track record of leading cross-functional initiatives, hitting goals, and succeeding in a team environment
- Willingness to learn new skills, and ability to apply them to work quickly and independently
- Ownership mentality, taking responsibility for outcomes, with experience being in the driver's seat, and wanting to define scope and vision from ambiguous problems
- Bias towards action, being scrappy, and ability to pivot when learning new information
- Ability to influence and motivate people at all levels across a variety of job functions
- Experience with building AI models
- Leverage Python to improve efficiency and analytical rigor where applicable