Business Analyst-III

LanceSoft, Inc. is seeking a dynamic and results-driven Business Analyst-III to join their team. The role involves shaping overall strategy, driving operational excellence, and enhancing customer experience through data analysis and cross-functional collaboration.

Responsibilities:

• You will play a crucial role in shaping the overall strategy and driving operational excellence to deliver a top-notch experience for our customers
• Analyze customer data and feedback to identify areas for improvement and make data-driven recommendations to enhance the customer experience
• Monitor and optimize key performance indicators (KPIs) to measure the success of customer experience initiatives
• Identify performance gaps, root causes, and opportunities to improve key metrics; lead initiatives to drive measurable KPI improvements
• Oversee model governance, version control, and data integrity across cross-functional stakeholders
• Automate and streamline reporting workflows; leverage Python (preferred) to improve efficiency and analytical rigor where applicable
• Own and enhance complex Google Sheets–based models, ensuring accuracy, scalability, and clear documentation of assumptions and logic
• Dive deep into large datasets using SQL and Excel/Google Sheets to generate actionable insights and inform strategic decisions
• Translate business questions into structured analyses; design dashboards, reporting frameworks, and KPI tracking mechanisms
• Communicate insights and recommendations clearly to both technical and non-technical audiences, influencing data-driven decision-making

Requirements:

• 6+ years of experience in strategy, management consulting, product, or related; experience in support strategy is a plus
• Ability to solve analytical problems quickly, and experienced in SQL and Excel
• Track record of leading cross-functional initiatives, hitting goals, and succeeding in a team environment
• Willingness to learn new skills, and ability to apply them to work quickly and independently
• Ownership mentality, taking responsibility for outcomes, with experience being in the driver's seat, and wanting to define scope and vision from ambiguous problems
• Bias towards action, being scrappy, and ability to pivot when learning new information
• Ability to influence and motivate people at all levels across a variety of job functions
• Experience with building AI models
• Leverage Python to improve efficiency and analytical rigor where applicable