Key skills
Food Industry ExperienceEngineering DegreePartsService ProposalsTechnical PresentationsCustomer SupportCollaborationProblem SolvingERPSales
About this role
JBT Marel is a global leader in food and beverage technology, dedicated to transforming the future of food through sustainable innovation. The Application Engineer-Aftermarket will serve as a subject matter expert to support the global sales force and enhance customer satisfaction by managing technical inquiries and developing service proposals.
Responsibilities:
- Help prepare complex parts and service proposals
- Create new part numbers in JDE for legacy items not transferred from Syteline or for part numbers that exist in other JBT ERP's (ICS and/or SNK)
- Assist sales and customers with technical questions that may require research and consultation
- Manage customers with warranty or performance issues post-equipment installation or post-retrofit. This includes site visits for troubleshooting and expediting parts. Additionally, it involves coordinating additional Service technician visits and managing the customer's expectations during this prove-out period
- Develop department procedures required to ensure parts and service margin performance within department sales goals
- Assist sales and customers with technical questions requiring research and consultation and follow-up with customers on critical parts and service orders and shipments
- Report potential sales activity from customer follow-ups or customer's reason for not pursuing purchase
- Work multiple shifts to support international customers, and after-hours emergencies
- Assist Sales with gathering technical/product information in preparation for presentations and Conduct technical presentations for sales calls with Aftermarket Sales or solo
- Prepare technical support information such as feature/benefit summaries, utility calculations, solution and competitor comparisons, economic analysis
Requirements:
- 5 Years experience in Food or related Industry or build to order in related machine or system design
- Bachelors in Engineering or Industrial Technology
- You must be authorized to work in the US without sponsorship now or in the future