Technical Support Engineer

Ventures Unlimited Inc is seeking a Junior Technical Support Engineer with a focus on SAP HR systems. The role involves configuring, maintaining, and enhancing the SAP ECC HR platform, ensuring data quality, and providing user support and training.

Responsibilities:

• Configure and maintain SAP ECC HR modules
• Implement workflow-driven solutions to reduce manual processes
• Design role-based and position-based access controls
• Maintain configuration documentation and audit readiness
• Execute unit, integration, and UAT testing
• Support production rollouts
• Troubleshoot and resolve system issues
• Monitor data integrity across HR systems
• Develop reports and dashboards using SAP tools, Excel, and Power BI
• Support audit and compliance reporting
• Create technical documentation (SOPs, configuration records, user guides)
• Provide HR user support and training
• Maintain SharePoint documentation repositories
• Work closely with HR, IT, and Finance teams
• Ensure compliance with NIST 800-53, FISMA, and SC InfoSec standards
• Support system modernization and change management initiatives

Requirements:

• 3+ years of SAP ECC (SCEIS) HR module experience (configuration, testing, troubleshooting)
• 3+ years of State HR/Payroll processes and compliance standards (HIPAA, FLSA)
• 3+ years of HR data validation and integrity monitoring
• 3+ years of reporting/dashboard development (SAP tools, Excel, Power BI)
• 3+ years of Microsoft Office & collaboration tools (SharePoint, Teams)
• 3+ years of role-based access control (RBAC) configuration
• Familiarity with NIST 800-53, FISMA, and SC InfoSec policies
• Experience with IT implementation projects