Senior Software Engineer, Community Support Engineering

Airbnb was born in 2007 and has since grown to over 5 million hosts. The Senior Software Engineer will work within the Community Support Engineering team to build solutions that improve the agent experience, impacting the quality of service provided to guests and hosts.

Responsibilities:

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
• Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks
• Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems
• Practice Full-Stack development, including frontend web, contributing to UI used by thousands of agents all day
• Work closely with Machine Learning and Generative AI Engineers to greatly improve Community Support systems
• The systems you work on are used by multiple tiers of support and policy professionals. These tools include workflow guides, a powerful policy editor, and a critical support application for managing disruptive events that impact our guests and hosts
• Provide critical input on team roadmap and technical direction

Requirements:

• 6+ years industry experience
• Bachelor's and/or Master's degree, preferably in CS, or equivalent experience
• Proficiency in one or more back-end server languages (Java/Kotlin/C++)
• Experience building AI-driven features: Both classical supervised machine learning, and Generative AI
• Experience in building and scaling high-quality and high-traffic products (or systems)
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
• Ability to evaluate technical approaches and design product solutions to solve real-world problems
• Mentorship to junior developers