Senior Customer Success Manager

Placer.ai is a leading company in location analytics, empowering organizations to make informed decisions through data-driven insights. They are seeking a Senior Customer Success Manager to oversee customer relationships, ensuring product adoption and revenue retention while building a world-class Customer Success function.

Responsibilities:

• Own onboarding, nurturing, retention, upselling and ongoing success for all customers
• Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
• Engage actively in client discussions to position the value of our solution
• Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

Requirements:

• BA/BS degree
• 5+ years of Customer Success experience
• Drives long-term customer retention, adoption, and expansion for high-value and complex accounts
• Develop and execute tailored success plans for Mid-Market and Strategic Customers
• Keen attention to detail to drive exceptional execution and operational quality
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment
• Experience working with cross-functional teams and projects
• Demonstrated experience in presenting complex data in understandable ways to address customers business questions
• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
• Remote opportunity with limited travel
• Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention
• Experience working with Government Municipalities or Civic segment clients