Remote Customer Service Representative

Copart is a technology leader and the premier online vehicle auction platform globally. They are seeking a Remote Customer Service Representative to provide exceptional service to customers and assist in the release of vehicles from various locations.

Responsibilities:

• The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart
• The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences
• Understanding client needs and offering solutions and support
• Position may expand to include Chat and Email Customer Support
• Answer and place calls in a professional manner
• Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)
• Focus on a call resolution & use company resources to gather information and offer solutions to meet customer needs
• Other duties as assigned

Requirements:

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed