Senior Product Manager, Social & Community

ClassPass is dedicated to connecting people with real-world experiences, focusing on fostering meaningful connections. The Senior Product Manager will lead the development of social and community features within the ClassPass platform, driving product strategy and execution in collaboration with cross-functional teams.

Responsibilities:

• Define and communicate a clear product vision aligned with company goals and customer needs
• Drive roadmap prioritization using value-vs-effort frameworks to maximize impact and time to market
• Balance near-term delivery with long-term strategic investments
• Oversee the product lifecycle, from ideation through launch and post-release optimization
• Collaborate closely with engineering to ensure feasibility, quality, and timely delivery
• Use tools such as Notion, Confluence, Jira, and other internal platforms to drive transparency, collaboration, and documentation across teams
• Leverage customer insights, data, and market trends to guide product direction
• Foster a deep understanding of the needs on both sides of a consumer and wellness business marketplace
• Partner with UX and research to ensure products are intuitive, efficient, and easy to use
• Communicate product vision, roadmap, and progress to senior leaders and stakeholders
• Build strong relationships with partner businesses, gathering feedback to guide roadmap decisions
• Collaborate with marketing to ensure successful product positioning and launches

Requirements:

• At least 3 years of experience in product management
• Experience working with social graphs or consumer products with deep community engagement moats
• A strong track record building high quality consumer products
• Deep experience with consumer mobile apps and consumer growth and engagement funnel optimization
• Technically and analytically savvy, with knowledge about how products are built and are comfortable defining, querying, and interpreting data independently
• You have run large-scale experiments to validate and measure product changes
• Excellent communication and collaboration skills, with experience partnering across functions and with data science
• Sharp product intuition grounded in user feedback and data
• Experience working in agile, full-stack product teams from discovery through delivery
• Comfort using modern product tools like Notion, Confluence, Jira, Figma, and Miro
• Have built and scaled consumer products during a hyper-growth stage
• Have experience building social graph products and/or experiences that connect people online & offline
• Bring an entrepreneurial mindset to product ideation and development; you're comfortable working in ambiguity, incorporate experimentation into your build process and know how to construct an effective test and analyze the results
• Have deep consumer empathy and act as a true product owner with a high bar for craft and detail
• Are execution-focused and know how to unblock teams while balancing speed and quality
• Bring strong business acumen to decision making, weighing business impact and making tough trade-offs
• You generate insights from both qualitative and quantitative data
• Stay close to new and evolving technologies and apply them thoughtfully
• Enjoy owning a roadmap and collaborating deeply with engineering and business partners
• Value collaboration, iteration, and feedback as part of building great products
• Prefer shipping early and often, keeping solutions simple and avoiding unnecessary complexity