ServiceNow SPM Business Analyst

KTek Resourcing is seeking a highly skilled and motivated ServiceNow SPM Business Analyst. The role involves collaborating with developers, architects, and customer stakeholders to implement ServiceNow solutions related to non-ITSM modules, focusing on enhancing operational efficiency and customer satisfaction.

Responsibilities:

• Plan and drive of agenda for requirements workshop for ServiceNow Strategic Portfolio Management (SPM) module
• Collaborate with stakeholders to identify needs, defining functional specifications, user stories, and maintaining data dictionaries and process documentation
• Working experience of SPM applications like Innovation & Demand Management, Project Portfolio Management, Resource management & timecard, Financial management, Strategic Planning workspace, Resource management workspace, Project portfolio workspaces
• Understanding of the entire life cycle of business applications, including tracking, assessment, and planning
• Analyze current workflows to identify, design, and implement improvements that enhance system usability and efficiency
• Work with architects and developers to translate business goals into technical, scalable solutions, prioritizing out-of-the-box functionality
• Review filled in data templates provided by Customer stakeholders, and guide the stakeholders on data collection
• Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing
• Review and validate design and FRS deliverables
• Provide training to customer SMEs on features & functionalities of ServiceNow SPM Module
• Provide inputs to Project Manager on activities, risks, issues, solutions
• Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations
• Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in Steering Committee
• Participate in UAT with Customer stakeholders and drive the test cases with the UAT testers
• Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting

Requirements:

• L3 – 7 to 12 Years of relevant experience
• Previous experience of Strategic Portfolio Management (SPM) implementation projects
• Ability to engage with stakeholders such as service delivery / business leaders and associates
• Ability to independently conduct workshops with stakeholders and provide options and recommendations
• Excellent communication and documentation skills
• Certified System Administrator (Mandatory)
• ServiceNow Implementation certification is a plus (as many as possible from the below list)
• CIS – Strategic Portfolio Management
• Micro Certification - Platform Analytics
• ITIL certification is a plus