Senior D365 Business Analyst

EVERSANA is a global leader in commercialization services for the life sciences industry, committed to creating a healthier world. The Senior D365 Business Analyst will serve as a functional leader for the D365 Finance & Operations ERP platform, balancing operational support with strategic delivery, while ensuring system stability and compliance.

Responsibilities:

• Act as the primary functional advisor to Finance, Supply Chain, and operational stakeholders
• Lead requirements discovery, solution workshops, and design reviews
• Translate business needs into functional design documents, user stories, and acceptance criteria
• Provide guidance on D365 best practices
• Own functional design and configuration across D365 F&O modules – Finance, Supply Chain, Project Management and Accounting
• Configure D365 to support business processes while minimizing customizations
• Define functional specifications for extensions, integrations, workflows, and reports
• Collaborate with developers and partners to ensure functional intent is met
• Provide senior-level functional support, including issue triage, root cause analysis, and resolution
• Act as an escalation point for complex or high-impact production issues
• Perform configuration updates and support data corrections where required
• Support critical business cycles such as month-end, quarter-end, and year-end close
• Lead functional planning for D365 platform upgrades, hotfixes, and feature releases
• Coordinate regression testing and validate upgrade readiness across ERP workstreams
• Partner with technical teams to review release notes, deprecations, and feature enablement
• Own functional test strategy across SIT, regression testing, and UAT
• Coordinate UAT planning, execution, and defect triage with business users
• Ensure test scenarios cover critical business processes
• Validate fixes and confirm business sign-off prior to production deployments
• Develop and maintain functional documentation, SOPs, and training materials
• Support change management and user readiness activities
• Identify opportunities for process improvement and automation within D365
• Partner with reporting teams to define KPIs and reporting requirements
• Support data validation, reconciliations, and downstream reporting accuracy
• Ensure data integrity across integrations and reporting platforms
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• All other duties as assigned

Requirements:

• 10+ years of ERP Business / Functional Analyst experience
• Strong hands-on experience with D365 Finance & Operations
• Proven experience leading upgrades, testing, and UAT for enterprise ERP systems
• Experience providing production support in a live ERP environment
• Strong stakeholder management and communication skills