Customer Service Representative (Remote CST)

CVS Health is dedicated to building a world of health around every individual. They are seeking a compassionate Customer Service Representative to assist customers with their benefits and claims, ensuring high levels of customer satisfaction through effective communication and problem resolution.

Responsibilities:

• Actively listen and be an advocate for customers, understand their needs and provide guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options
• Anticipate customer needs and provide proactive solutions to enhance satisfaction
• Collaborate with team members and other departments to address service issues and improve outcomes
• Document all customer correspondence and maintain confidential records of patient information
• Follow policies, procedures, and the CVS/Aetna Code of Conduct

Requirements:

• 6+ months of customer service experience
• Basic computer skills
• Must live in Central Standard Time Zone
• 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
• 1+ years of claims, provider, dental, medical or other related healthcare experience
• Microsoft office experience preferred