Customer Service Representative

EPITEC is a company focused on providing support to the IL Medicaid Care Coordination team. They are seeking a Customer Service Representative to outreach to IL Medicaid members, verify waiver services, and assist with health risk screenings.

Responsibilities:

• Provides support to the IL Medicaid Care Coordination team by outreaching to IL Medicaid members to verify that waiver services have started timely and to assist with trouble shooting if they have not
• Responsible for outreaching members to complete health risk screenings
• Providing coverage for any additional outreach efforts that are needed

Requirements:

• Bachelor Degree OR 4 years health care, social services or community advocacy experience
• Knowledge of medical terminology
• Experience coordinating member related needs, providing assistance to members, and analyzing member needs
• PC proficiency including Microsoft Office applications
• Customer service skills
• Community Health Worker (CHW) certification from HCSC approved college