Business Analyst I

Cotiviti is a company focused on enhancing healthcare through innovative solutions. The Business Analyst I will support the product team in delivering new products and improving existing ones, while also facilitating communication between technical teams and business partners.

Responsibilities:

• Work closely with business partners to understand their business and how current and future systems may improve productivity and quality
• Conduct analysis to determine the best path for solving business problems/opportunities that may include process improvement, systems enhancement, and user training
• Apply and utilize business process modeling methods to ensure business outcome-based deliverables in a way that can be readily used as input to Product Delivery teams and executive decision-making by both line of business and IT partners
• Facilitate future-state process and visioning sessions with business partners
• Define measurable process improvement objectives and participate in grooming features sessions
• In collaboration with Product Manager, help to define project requirements by identifying, and actively participate in the Agile Product team for implementation
• Serve as the liaison between IT, business requestors, and business leaders to resolve questions from IT pertaining from changes or defects; present testing requirements on behalf of the requestor to business leaders; and facilitate discussion to build consensus on the completeness and accuracy of requirements. Communicates with business SMEs to ensure expectations are kept in line with release status. Obtain signoff of deliverables by all impacted parties
• Ensure product satisfies the customer/end-user requirements by actively representing the business users in product testing and evaluation through mapping product enhancement to business process change
• Work with training development to ensure content effectively maps product capabilities to business process execution
• Develop business use cases
• Complete ad hoc research and projects as assigned
• Complete all responsibilities as outlined in the annual performance review and/or goal setting
• Complete all special projects and other duties as assigned
• Must be able to perform duties with or without reasonable accommodation

Requirements:

• Bachelor's Degree required
• 3-5 years' experience with Business Process development
• 1-3 years' experience in Project Management and Agile Product Development methodologies
• Strong relationship-building skills and customer orientation. Proven ability to collaborate with business partners to define needs, address issues and answer questions
• Proficient with Microsoft Office Suite (Word, Outlook, Visio, PowerPoint)
• Ability to work well independently and in a team environment
• Must have the ability to interact with business users in a sensitive and diplomatic manner, while challenging existing procedures and building collaboration on project goals
• Ability to translate business needs into product features
• Consistent and effective critical thinking skills required
• Strict attention to detail in actions and documentation
• Works with a sense of urgency
• Strong organizational skills (including a commitment to thorough documentation of results)
• Strong written and verbal communication skills in person as well as with remote and international resources
• Professional demeanor with ability to use appropriate language, tone, style and structure in oral and written communications
• Positive and helpful demeanor in interactions with all internal/external stakeholders
• Active listening skills
• Highly skilled at handling multiple tasks simultaneously, prioritizing and meeting deadlines
• Ability to maintain strict confidentiality in all communications involving sensitive information
• Must be driven and a self-starter
• Must be flexible and willing to adapt to an ever-changing environment
• Ability to work within a matrix organization
• High level of initiative for excellence, results, and process improvement
• Highly developed financial and other qualitative/analytical skills
• Demonstrated ability to work well with short deadlines and time constraints
• Excellent presentation skills with solid communication skills and practices, both oral and written
• Healthcare Systems and Operations experience preferred