Senior Project / Program Manager

Tallwave is a digital agency that focuses on delivering innovative solutions to help clients achieve their goals. They are seeking a Senior Project / Program Manager to lead cross-functional teams in driving complex programs with an emphasis on strategic go-to-market initiatives, ensuring high-quality delivery and value realization.

Responsibilities:

• Lead end-to-end delivery of multi-workstream programs across digital marketing, brand, product, strategy, and consulting engagements
• Drive GTM planning and execution, including launch readiness, integrated timelines, stakeholder alignment, and post-launch measurement
• Partner with strategy and client leadership to translate business objectives into a clear program approach, roadmap, and release plan
• Establish program governance: operating cadence, decision forums, status reporting, and executive communications
• Build and maintain program roadmaps, workstream charters, integrated project plans, scopes, timelines, budgets, and resourcing models
• Manage dependencies across teams (strategy, creative, UI/UX, product design, analytics, engineering, and media) to keep work unblocked and moving
• Facilitate Agile, Waterfall, or hybrid delivery models (PI planning, sprint planning, backlog management, milestone planning, and delivery rituals)
• Ensure delivery across phases—from discovery to build to launch—meets strategic intent, user needs, and quality standards
• Serve as a primary client lead for program operations: expectation-setting, transparency, and proactive communication
• Lead working sessions and executive readouts; create clarity on priorities, decisions, risks, and tradeoffs
• Align diverse stakeholder groups (marketing, product, analytics, creative, engineering, and leadership) toward shared outcomes and timelines
• Identify and manage risks, issues, assumptions, and dependencies; drive mitigation plans and escalate effectively
• Manage scope and change control—balancing speed, quality, and budget while maintaining trust and momentum
• Oversee third-party partners and vendors, holding them accountable to delivery, timelines, and quality
• Improve how we deliver: evolve processes, templates, tools, and ways of working to raise the bar across the agency

Requirements:

• 6 – 8+ years leading complex programs/projects, ideally in an advertising, consulting, or digital agency environment
• Proven track record leading strategic programs with GTM planning and launch execution (cross-functional, multi-phase, high visibility)
• Strong understanding of digital marketing ecosystems, including analytics/data, customer experience, and UI/UX
• Deep experience building and managing integrated plans, budgets, resourcing, and multi-team dependencies
• Expertise with project/program management tools (e.g., Smartsheet, JIRA, Asana)
• Strong communication skills: can synthesize complexity, drive decisions, and influence across levels—from team leads to executives
• Comfortable operating in ambiguity; proactive about creating structure, clarity, and accountability
• Calm under pressure, strong prioritization instincts, and able to balance competing demands
• Passionate about elevating teams, improving delivery systems, and creating repeatable, scalable ways of working
• Legally authorized to work in the United States and living in the United States