Tallwave is a digital agency that focuses on delivering innovative solutions to help clients achieve their goals. They are seeking a Senior Project / Program Manager to lead cross-functional teams in driving complex programs with an emphasis on strategic go-to-market initiatives, ensuring high-quality delivery and value realization.
Responsibilities:
- Lead end-to-end delivery of multi-workstream programs across digital marketing, brand, product, strategy, and consulting engagements
- Drive GTM planning and execution, including launch readiness, integrated timelines, stakeholder alignment, and post-launch measurement
- Partner with strategy and client leadership to translate business objectives into a clear program approach, roadmap, and release plan
- Establish program governance: operating cadence, decision forums, status reporting, and executive communications
- Build and maintain program roadmaps, workstream charters, integrated project plans, scopes, timelines, budgets, and resourcing models
- Manage dependencies across teams (strategy, creative, UI/UX, product design, analytics, engineering, and media) to keep work unblocked and moving
- Facilitate Agile, Waterfall, or hybrid delivery models (PI planning, sprint planning, backlog management, milestone planning, and delivery rituals)
- Ensure delivery across phases—from discovery to build to launch—meets strategic intent, user needs, and quality standards
- Serve as a primary client lead for program operations: expectation-setting, transparency, and proactive communication
- Lead working sessions and executive readouts; create clarity on priorities, decisions, risks, and tradeoffs
- Align diverse stakeholder groups (marketing, product, analytics, creative, engineering, and leadership) toward shared outcomes and timelines
- Identify and manage risks, issues, assumptions, and dependencies; drive mitigation plans and escalate effectively
- Manage scope and change control—balancing speed, quality, and budget while maintaining trust and momentum
- Oversee third-party partners and vendors, holding them accountable to delivery, timelines, and quality
- Improve how we deliver: evolve processes, templates, tools, and ways of working to raise the bar across the agency
Requirements:
- 6 – 8+ years leading complex programs/projects, ideally in an advertising, consulting, or digital agency environment
- Proven track record leading strategic programs with GTM planning and launch execution (cross-functional, multi-phase, high visibility)
- Strong understanding of digital marketing ecosystems, including analytics/data, customer experience, and UI/UX
- Deep experience building and managing integrated plans, budgets, resourcing, and multi-team dependencies
- Expertise with project/program management tools (e.g., Smartsheet, JIRA, Asana)
- Strong communication skills: can synthesize complexity, drive decisions, and influence across levels—from team leads to executives
- Comfortable operating in ambiguity; proactive about creating structure, clarity, and accountability
- Calm under pressure, strong prioritization instincts, and able to balance competing demands
- Passionate about elevating teams, improving delivery systems, and creating repeatable, scalable ways of working
- Legally authorized to work in the United States and living in the United States