French Bilingual Customer Service Representative - Work From Home - $16/Hr

TEKsystems is a leading provider of business and technology services, and they are seeking a French Bilingual Customer Service Representative to assist customers in a remote setting. The role involves handling customer calls regarding auto leases and loans, ensuring insurance requirements are met, and providing problem resolutions.

Responsibilities:

• Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance
• This could be due to it being cancelled, missing a payment, something missing in the document, etc
• The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information
• Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met
• All informative calls, not sales or collections
• 14 calls an hour, 100% on the phones all day
• Verify insurance with agents (for example if a deduction is too high)
• Upload information to company's internal website
• Leave scripted messages when insurance agents don't answer the phone (based on client approved messages)

Requirements:

• High School Diploma
• 1+ year of Customer service experience
• Bilingual in French & English
• Ability to type 30 WPM
• Comfort level that they WILL be on the phones all day long